Privacy notice

Your privacy is important to us. In addition to the general privacy policy of DZ BANK AG, we would therefore like to tell you a little more about how your data is processed on our website.

1.  Introduction

DZ BANK AG would like to welcome you to our website and thank you for your interest in our company. We take your privacy very seriously and we want you to feel safe while you are visiting our website.


If you share any personal data with us, we will treat it very carefully in accordance with standard banking practice and in compliance with data protection legislation.


For your own protection, please contact us by post if you need to communicate any confidential information.


2.  Collecting and processing personal data

On this website, we only collect, process, and use personal data to the extent necessary.

DZ BANK processes personal data, such as your IP address or the type and version of your web browser, in order to generate a functioning visual representation of our website. The data collected will not be sold or transferred to third parties under any circumstances, except where specifically stated in this privacy policy.


Personal data will be collected and processed only when you enter it – e.g. in order to request information material – and will be used exclusively for the purpose for which it was provided.


DZ BANK processes and stores personal data only for the period of time that is required to fulfill the purpose for which the data is stored, or for the period of time required by law. If the purpose for which your data is stored ceases to apply or when an applicable statutory storage period expires, the relevant personal data is routinely blocked or erased in accordance with statutory requirements. Our website uses HTTPS encryption. If we collect your personal data, such data is transmitted in an encrypted format.


3.  Sharing content from this website on social media

In order to enable you to share our website content on social media (Facebook, Twitter), we are using the c‘t Shariff method. This method ensures that your data will be transmitted to the relevant social network only if you actively use a ‘share’ button. If you are logged into Facebook or Google+, clicking on the corresponding network button will establish a connection with this network without any new window being opened. For Twitter, a pop-up window will appear in which you can edit the text of your tweet. The shared data includes your IP address and information on your visit to our website. Please refer to the privacy policies of the relevant social media providers to find out more about the purpose and extent of their collection, further processing and use of your personal data, and about your rights and the settings available to protect your privacy.


4.  Contact form and email enquiries

Several of the sub-pages of our website offer you the opportunity to contact us through an online contact form.

If you contact us through an online form or via email, we will use the information provided by you for the sole purpose of resolving your enquiry. As soon as your enquiry is resolved, this data will be erased from our systems, provided no other record retention requirements apply.


5.  Cookies

DZ BANK uses cookies in certain sections of our website. This enables us to present our services to you in a more customized way. Cookies are small flags that a web browser can place on your computer in order to be able to identify your computer for the duration of your visit on the website.

You can always view cookies in your browser (e.g. in Mozilla Firefox, go to Options --> Settings --> Privacy --> View cookies). By  adjusting your browser settings, you can also get notified when cookies are placed on your computer, or you can object to cookies being placed in general. Most browsers also allow you to delete specific cookies or all cookies already placed on the computer.


6.   Website analysis

DZ BANK uses a web analytics tool in order to analyze its websites and users’ behavior on its websites. The tool used for this purpose is an open-source software tool (Matomo/Piwik), which is hosted on proprietary servers of DZ BANK (inhouse hosting). The data collected for analytical purposes is therefore not transmitted to third parties.

Analyzing the collected data enables us to optimize our website for visitors. IP address data is anonymized before it gets included in the analysis.

Session cookies are stored on your computer for the purpose of creating user profiles. These cookies are erased from your computer completely once you close the DZ BANK website.

The data collected in this manner is not used to identify website visitors, nor is it used to pool and combine personal data of the user of a pseudonym.


7.  Rights of the data subject

Under the General Data Protection Regulation, you have a right of access, a right to rectification, a right to restriction of processing (blocking) and a right to erasure of your data. You have a right to object to certain data processing activities, namely processing activities that are based on a legitimate interest. The way in which data subjects can exercise their rights depends on the processing activity in question and can therefore vary depending on the type of data processing.

We would also like to make you aware of your general right to lodge a complaint with the competent supervisory authority.


8.  Controller

The controller responsible for this website and the data processing procedures on this website is


Platz der Republik,

60325 Frankfurt am Main


Postal address: 60265 Frankfurt am Main

Phone: +49 (0)69 744 701

Fax: +49 (0)69 7447 1685


Your direct point of contact for matters of data protection.


9. Data protection officer

If you would like to address the data protection officer of DZ BANK directly with your enquiry, you can use the following contact details:



60265 Frankfurt am Main

Phone: +49 (0)69 744 794 101

Fax: +49 (0)69 427 267 0539